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Oyekidz is strongly committed to your right to privacy. This section covers Oyekidz's privacy statement that highlights how we handle personally identifiable information that Oyekidz collects when you are on our website or app. Please read this privacy policy carefully. All information covered by Oyekidz's privacy policy will continue to be protected under Oyekidz?s privacy policy irrespective of the outcome of your membership application or any change in your membership status in the future.

How do we collect information?

You directly provide us with most of the information we collect. You do this by filling out the registration details on the website or app, and by posting and sharing additional information voluntarily. We also collect technical information indirectly and automatically through our systems. This information may include logging your Internet Protocol (IP) address, software configuration, operating system and use of cookies; cookies are small files sent from us to your computer and sometimes back. Cookies ultimately help us improve your navigation and ease of use of our website or app. Cookies do not contain any personally identifiable information.

Information we collect about you

We may collect information that can identify you such as your name, phone number and email address ('personal information') and other information that does not identify you. We may collect this information through a website or a mobile application.Keep the original receipt you receive in your parcel or in store.

Information you provide

Any orders placed online within Australia & New Zealand can be returned & exchanged to one of our crossroads stores, and remember to take your original receipt. The store staff can refuse and exchange or refund without a valid We may collect and store any personal information you enter on our website or our mobile application, or provide to us in some other manner. This includes identifying information, such as your name, address, email address, mobile number. We may also use 3rd party APIs to validate the information you provide us. You also need to provide us information about your interests and activities, your gender and age, and other demographic information such as your hometown, location etc and these will be information viewable by all members. You have to fill in all mandatory fields while registration. If an applicant does not meet our criteria, their information will not be published on the website. If an Oyekidz user deletes his/her profile, their information is discarded from the Oyekidz website. Oyekidz reserves the right to accept or remove any applicant or user without any explanation or notice..

Information you post

Upon acceptance of your membership, Oyekidz gives you a profile based on the information you have provided. This profile is then uploaded onto the Oyekidz Website. You can also post pictures, and other information of your products on Oyekidz.

Information from other sources

We may obtain both personal and non-personal information about you from third party social platforms, such as Facebook and Linkedin. When you access or use our website or mobile application through such a site, you allow us to access or collect information made available by the third party site in accordance with its privacy policy. This information may be available from your profile or account with such site or from cookies placed on your device by the third party platform. We may also collect information about you that is publicly available on the internet.

Information from emails

When you communicate with Oyekidz, your email address and the contents of your email are stored with Oyekidz to enable it to service your requirements.

Information from cookies and other web technologies

Oyekidz uses cookies and other web technologies to maintain your session and customise your experience. Oyekidz may use beacons or other web technologies to monitor usage of the Oyekidz website or app as part of its on-going improvement of services. Oyekidz may use third-party tools such as Google Analytics to collect general and non-specific information regarding usage patterns of the Oyekidz services.

We may disclose your personal information.

In the event that we sell or buy any business or assets, in which case we may disclose your personal information to the prospective seller or buyer of such business or assets.

To identify, contact or bring legal action against you if you are violating our terms of use or other rules or if we believe you are causing injury or interference with the rights of members, the general public or Oyekidz.

Include your original receipt with your parcel and attach your returns label, ensuring any original delivery labels are covered if we or substantially all of our assets are acquired by a third party, in which case personal information held by us will be a part of the transferred assets.

If we are under a duty to disclose or share your personal information in order to comply with any legal obligation, or in order to enforce or apply our terms and other agreements or to protect our rights, property, or safety of our customers, or others.

How we use the information we collect

Oyekidz may use the personal information you provide in your application or interviews to verify your identity and gauge your suitability for Oyekidz. In addition we may use the information you provide to:

Deliver our product and services, and manage our business.

Manage your account and provide you with customer support.

Perform research and analysis about your use of, or interest in our products, services, or content, or products, services or content offered by others.

Communicate with you by email, postal mail, telephone and/or mobile devices about products or services that may be of interest to you.

Develop and display content and advertising tailored to your interests on our site and other sites, including providing our advertisements to you when you visit other sites.

Perform ad tracking and website or mobile application analytics.

We will ask for your consent before using information for a purpose other than those set out in this privacy policy. We process personal information on our servers in different jurisdictions worldwide. We may process your personal information on a server located outside the country where you live.

We retain information as long as it is necessary and relevant for our operations. In addition, we may retain personal information from closed accounts to comply with the law, prevent fraud, collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigation, enforce our website or app terms and take other actions permitted by law.

Third party websites

If you leave the Oyekidz Website and share information through any third-party website, such as Facebook or LinkedIn, then that information is not covered by this privacy policy and will be subject to the terms of use and privacy policies of the concerned third party websites. These third party websites may independently solicit and collect information, including personal information, from you and, in some instances, provide us with information about your activities on those websites. We recommend that you consult the privacy statements of all third party websites you visit by clicking on the ?privacy? link typically located at the bottom of the webpage you are visiting.


We take great care in maintaining the security of the website or app and your information and in preventing unauthorized access to it through industry standard technologies and internal procedures. However, we do not guarantee that unauthorized access will never occur.

We review this privacy policy and terms of use regularly. Occasionally we may need to make changes or additions to this privacy policy and terms of use. We may post new versions of this privacy policy on our website. We will notify you of changes to this privacy policy by email to the email address provided by you.